Consumer Point-of-Sale Surveys for Drummaker.com
Date: Tue, 11 Dec 2001 14:55:44

Thanks alot Andy - you guys sure got it together over
there- You rock!

xxx@yahoo.com

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Date:   Tue, 11 Dec 2001 09

Great resource for us drummers ... thanks!

xxx@mill-lane.com


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Date Sent: Fri, 09 Nov 2001 01:17:41

... you are very welcome I am super 
happy with the rest of the parts/shell 
that i bought from you. I am not sure 
if the guys name is Stacy that answers 
the phone but he deserves a pat on the 
back for Good Customer Service!! Nice 
Guy too.
 
Jeff  
xxx@hotmail.com

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Date Sent:2001-10-19 02:09:34
Hi Guys,
I must say that you have practically 
everything for the aspiring drum 
bulider/drum fanatic, smashing website.

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Date Sent:2001-10-18 09:49:34

Hello,

Just wanted to drop a line and say 
you guys are awesome! I  have online 
ordered from many sites for drum parts 
in the past and I now know I will only order
from drummaker.com. Your prices are 
great and your service is even better. My 
order came shortly after placing it. I 
usually get the run around and usual 
excuses from other companies about 
being back orderd or how busy they are 
and can't get my order out as fast as 
they have planned. That was definately
not the case with you and was very 
impressed by drummaker.com.
Just wanted to let you know and look 
forward to ordering more fun drum 
stuff in the future.

A happy customer,
Jason 
xxx@acd.net

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Date Sent:2001-10-16 08:42:09

first let me say that i love your website! 
i live in a large town but the music stores 
here cater to guitar players and it is hard 
to find durm assecories. kudos to 
drummaker.com!

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Date Sent:2001-10-14 08:36:09

you do get what you pay for, and andy and the 
boys do a great job at that. he did a great job 
at correcting a shell problem that i had ,and i 
really am happy with the drum i have now. i 
work in a small music store, and we have to 
battle with Guitar Center's prices all of the 
time, .... service is the main thing. 
...Long live the small business!

Kevin 
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 Date Sent: Sep 30 2001

I was so very pleased with the ease 
of ordering parts and the EXTREME 
speed at which they were delivered. 
They did a great job. Keep it up. 

Sincerely, Mark
 
xxx@earthlink.net

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 Date Sent: Sep 26 2001
 
Andy is the best and his drum stuff 
is the best and his online ordering is 
the best! long live andy!!!
 
[re: WOW! thanks- from andy]

xxx@yahoo.com

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Date Sent:2001-09-25 07:25

Thanks so much Andy for that quick 
and detailed reply! And thank you for 
being so accesible and helpful. Right 
off the bat, that's one glaring dif-
ference between you and Lee. 
As far as customer friendly shopping,
DSH wins hands down! I'm going to be 
putting together a snare soon, and being 
the starving artist that I am, I'm trying 
to keep the cost as low as possible.

Mike
xxx@yahoo.com

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Date Sent:2001-09-20 20:21

Thanks for the response back. 
Your company has always been 
so pleasent to deal with. Not the 
norm in the music business, 
and I certainly appriciate it.

Gary
xxx@ptloma.edu

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 Date Sent: Sep 20 2001
 
Great site, very organized,
convenient and most items have 
a detailed description and pictures 
of the product. Great!
 
xxx@peakonline.com

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Date Sent: Sep 10 2001
 
They have an incredibly cool website,
it was easy to use, it had an excellent
selection, and the prices were really low.
I very much enjoyed using the website.
 
 xxx@home.net

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Date Sent:2001-09-07 20:39

Howdy, 
I ordered parts this past Tuesday
night and received them today (Friday).  
Thank you very much!!!!!!!!!   
This was the best service I've received 
in some time.  Thanks again. 

Bill 
Jackson,Ms. 
xxx@aol.com

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Date Sent:2001-09-05 20:39

Thanks, Andy! much appreciated. 
I will probably be needing the 20x20
in two weeks, so its a load off my mind 
to know they're available! 
 Drum Supply House is definately the 
best keller dealer ive used thus far! 
Rich 

xxx@aol.com

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Date Sent:2001-09-03 09:08

hey andy! great page! i just started 
dealing with you guys(andy/stacy) 
and have had excellent results! 
been drumming for 26yrs.and
always wanted to build/re-fab drums.
first time out, working on keller 
6ply 6.5x14 snare. 
things are going great!! 
you folks are topshelf!!!

xxx@hotmail.com

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Date Sent: Aug 29 2001
 
Excellent product.  I am very pleased 
with the speed and quality.  
I will ... always buy hardware from you guys!
 
xxx@bsu.edu

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Date Sent:2001-08-20 13:28

Good deal.Placed order few months 
back over phone, good service.

xxx@hotmail.com

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Date Sent:2001-08-11 11:21

I Love that Bastard.

xxx@yahoo.com

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Date Sent: Jul 29 2001
 
Great place to shop for drum 
parts and accessories on-line!  
Glad I found you!  You are the only 
place that had what I was looking for!
 
xx@att.net

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Date Sent:2001-07-25 03:41

I was looking all over for a 
particular part and 
Drum Supply House was the 
only place who had the parts 
I needed.

xxx@att.net

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Date Sent:2001-07-20 16:21

I was going to buy this drum rim 
for 17.50 at another online drum store,
until I found Drum Supply House USA!  
I ended up purchasing the rim for $8.00!  
They have the best prices on the web!

xxx@juno.com

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Date Sent:2001-07-13 14:50

Good prices, large inventory of parts

xxx@mindspring.com

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Date Sent:2001-07-09 17:29

Awesome selection, great prices, 
wonderful site. THANK YOU

xxx@home.com

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Date Sent:2001-07-05 18:38

I love this place!

xxx@home.com

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Date Sent:2001-06-11 18:08

We enjoyed visiting your site and 
purchasing the Drum Heads at a 
great price!

xxx@aol.com

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Date Sent:2001-05-15 19:14

Great on-line experience.
Super fast shipping.

xxx@bellsouth.net

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Date Sent:2001-04-16 11:48

They have the best selection 
and best prices around!

xxx@netpath.net

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Date Sent:2001-04-14 20:21

great place for online shopping 
for those hard to find items.

xxx@marshall.edu

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Date Sent:2001-04-09 16:41

Trere was a slight SNAFU with my
first order, and it was cleared up 
in a prompt and professional manner.

xxx@c2i2.com

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Date Sent:2001-04-03 19:55

Hey Andy, you have got an incredibly 
good web page.I kept checking in with 
other web sites and found myself 
always coming back to yours. I am not
a computer whiz to say the least, but
I felt so comfortable with your site, 
it made everything so easy.

xxx@yahoo.com

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Date Sent:2001-04-02 18:29

cool web site. nuf said

xxx@aol.com

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Date Sent:2001-03-25 00:08

The online order pages are MUCH
improved and I will use them a lot more now...

xxx@insight.rr.com

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Date Sent: Mar 24 2001
 
Overall i'm happy with my purchases 
and you deliver as promised. 
thanks for doing business with me.
 
xxx@hotmail.com

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Date Sent:2001-03-21 10:39

Great selection for replacement 
parts and fast shipping.

xxx@cstone.net

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Date Sent:2001-03-06 22:46

very pleasant to shop at drum supply
house. great products and very decent
prices. the best place to shop for drums
and parts that I have come across. 
I'm pleased as punch!

xxx@yahoo.com

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Date Sent: 2001-03-13 00:30:04 PST 

Thanks for the Ayotte style claws and 
the bass drum riser, Andy. My litle Sonor
Rosewood bass drum looks and sounds 
great thanks to you!

xxx@subgenius.com

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Date Sent: 2001-03-14 00:30:04 PST 

Yep. DSH actually is "better than ever"!  
Having been one of the "loyals" and getting
stuff from Andy from way back when, I 
have to say that my last couple of orders 
(killer priced tom legs, heads, etc) were 
NOTHING like the old days. 
This stuff arrived like instantly!

I LOVE that place!

Benj

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Date Sent:2001-02-28 21:47

They have specific parts i want. 
These are often difficult to obtain 
where I live. Good Stuff

xxx@tbaytel.net

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Date Sent: Feb 23 2001
 
Thanks Drum Supply House. Very 
happy with the quality of the products 
that I purchased. To my suprise recieved
products much faster than exspected.
Look forward to my next purchase. 
keep up the great work guys.
 
xxx@aol.com

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Date Sent:2001-02-20 20:48

Good place.  like the stuff

xxx@hotmail.com

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Date Sent:2001-02-20 20:22

Thank You for the great service, 
low prices, and great surplus.
 D.R.W.

xxx@aol.com

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Date Sent:2001-02-19 07:47

Has the right stuff.  My only real 
criticism is I wish the site would 
move faster. 

xxx@firstsaga.com

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Date Sent:2001-02-17 07:24

Drum Supply House. Great site. 
Very easy to order with quality 
products and great service. 
Merchandise arrived much faster 
than exspected. Keep up the great
work and look forward to my next 
purchase

xxx@aol.com

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Date Sent:2001-02-13 11:53

Great store and site!

xxx@hotmail.com

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Date Sent:2001-02-03 23:01

I think this is the best place online 
to buy drum parts

xxx@prodigy.net

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Date Sent:2001-01-22 11:02

great site, but a little slow, 
good service in past.

xxx@williams.com

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Date Sent: Jan 10 2001
 
I had a question about my order, 
and Andy responded quickly.  
I am very pleased with my order.  
I think these are very high quality 
drum sacks.  

I will DEFINITELY order from Andy again.
 
xxx@hotmail.com

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Date Sent: 2000-02-06 22:27:55 

Great company, Very cool and professional

web site One of the best on the net

Consumer's ID on file. 

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Date Sent: 2000-08-22 20:13:05 

You simply won't find better service within
the drum build community. Shipping is always
quick, the selection is great,and ordering is 
easy. I expect to be doing business with Andy 
for many, many happy years to come. 

Consumer's ID on file. 

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Date: 2000/07/14 

hello! i've juz received my order from DSH, 
I must say im very satisfied with Andy's 
service and customer support! it arrived 
promptly, even though im living outside 
the US (Singapore, Asia-pac region).

xxx@magix.com.sg

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Date Sent:2000-08-30 08:45

Great place with great prices, 
and incredible service. I would 
highly reccomend this to anyone.

xxx@juno.com

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Date Sent:2000-09-01 12:43

Easy, Fast, and Professional Service. 
Great products and great prices!

xxx@clevelandcounty.com

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Date Sent:2000-09-03 16:03

drum supply house has a great selection of
products at very reasonable prices.  
i'd recommend checking them out, especially 
if you need specific drum hardware such as 
lugs or bass drum claws.

xxx@aol.com

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Date Sent:2000-09-06 10:35

Excellent products and service. 
The snare drum shell they made 
for me is beautiful! 
AAA+++

xxx@ohsu.edu

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Date Sent:2000-09-14 18:58

pleasant doing business

xxx@gomarshman.com

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Date Sent:2000-09-15 18:09

Good Selection, Good Prices, 
Good Service!!!!!

xxx@wvc.net

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Date Sent:2000-09-18 21:00

Drum Supply House is now and has 
been a consistent resource for my 
drumbuilding needs.excellent selection,
prices,customer service and reliability 
have been the standard in my experience
with them. i will continue to support 
them by extending my business to them 
and i see no reason to shop anywhere else. 
 to andy and the staff at d.s.h.
i compliment you on refreshingly well 
run organization. thank you.

xxx@cs.com

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Date Sent:2000-09-19 10:20

Seem to have a good amount of 
stuff for those who enjoy tinkering 
with their drums.  It would be nice 
to see a bit more variety in equipment 
and it has been at least a few months 
without their drumshell selection 
posted in their database, so they are 
a bit slow in updating parts of the site.  
All in all, this is one of the best places 
to visit for materials and parts that 
I have found.

xxx@hotmail.com

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Date Sent:2000-09-20 20:33

I ORDERED RARE [SLINGERLAND] BASS 
DRUM HOOP CLAWS & THEY WERE AT
MY DOOR ON THE THIRD MORNING...I WAS 
VERY HAPPY & PLACED A SECOND LARGER 
ORDER JUST TODAY...TN to FLA in 3 days, 
VERY COOL !  
   DRUM SUPPLY HOUSE,
 THANX, THE HODAD-FLA...

xxx@aol.com

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Date Sent:2000-10-13 00:00

love it!

xxx@clevelandcounty.com

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Date Sent:2000-10-02 14:15

The site was easy o navigate. 
I am almost Internet Illiterate,
yet I found exactly what I was 
looking for. I felt comfortable 
and informed the entire time.

xxx@hotmail.com
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Date Sent:2000-10-07 17:03

It was a good experience. I would 
not have had the faintest idea where 
to find drum supplies anywhere locally 
without running 20 to 30 miles to bigger 
towns. This was the first and only site 
I had to check to find what I needed.

xxx@aol.com

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Date Sent:2000-10-08 14:54

Love this store!

xxx@clevelandcounty.com

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Date Sent:2000-10-08 18:08

An easy site to navigate with a good 
selection of drum parts - good follow-up
with orders and materials arrive in great 
condition - care is taken in packaging for 
delivery

xxx@aol.com

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Date Sent:2000-10-18 15:13

I have purchased from DSH several times 
before but this is the first
time on line - website is very good!

xxx@bellsouth.net

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Date Sent:2000-10-21 18:35

Shopping with DSH is always a 
positive experience.  I'm really 
looking forward to more information on 
things like mounting hole sizes. 
It would make the whole process a lot easier.  
  Thanks.

xxx@airmail.net
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Date Sent:2000-10-27 07:07

Drum Supply House USA is a very
good example of innovative web design. 
the only problem I can think of is the fact 
that the pages take a little while to load, 
but that's not a major problem. 
Otherwise I'm very impressed both with the 
layout of the site and the products being 
available. Hats of for Andy Foote for a 
job well done!

xxx@sitel.se

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Date Sent:2000-10-27 13:40

GREAT SITE and good selection. 
Keek up the good work!

xxx@yahoo.com

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Date Sent:2000-11-01 00:00

Great site, good selection. I would 
love to see 5-ply shells in the future.

xxx@yahoo.com

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Date Sent: November 11, 2000 4:51 PM

Just wanted to thank you for the 
quick help on the drum covering!
 It arrived today. 
You guys are allll right!

xxxt@sprynet.com

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Date Sent:2000-11-12 17:16

Site is a bit slow, but very detailed. 
 Very intuitive.

xxx@netzero.net

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Date Sent:2000-11-16 08:53

Glad you have online ordering now.  
You have a great inventory and
using your site is easy.  
Lots of help in my interests!

xxx@wcta.net

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Date Sent:2000-11-16 17:47

I enjoyed purchasing from them, 
and if the products arrive okay, 
I will do buisness with them again! 
I give it a 10 on service.  
He answered all of my questions.  
Thanks!

xxx@lycos.com

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Date Sent:2000-11-18 22:28

the site seemed slow. it may be my browser.

xxx@aol.com

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Date Sent:2000-11-20 00:00

Outstanding job.  Fast shipping!

xxx@netzero.net

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Date Sent:2000-11-20 05:15

Glad I found the site.  There are a number of 
music and drum sites, but not many with a 
detailed parts listing.

xxx@lycos.com

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Date Sent:2000-11-20 07:33

I appreciate their prices

xxx@mics.net

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Date Sent:2000-11-27 14:34

the white pearl i ordered is to recover 
a 1946 slingland radioking snare drum 
that was my dads. He always said how
that was his favorite snare in his career.
He is now 72 and still plays amazingly. 
This going to be a suprise xmas gift for 
him.  Your getting this pearl to me asap 
will allow me to tell my other drummer 
friends how great & convenient your 
operation is.

xxx@aol.com

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Date Sent:2000-11-29 17:53

I'd much rather have used 
Amex credit card.

xxx@home.com

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Date Sent:2000-12-02 19:27

the site was very user friendly

xxx@aol.com

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Date Sent:2000-12-06 11:13

Andy and all at Drum Supply House
have great products and service, 
plus they're really nice!

xxx@user1.channel1.com

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Date Sent:2000-12-15 10:28

First time order - we'll see how it goes.
During the online order process, it would 
have been nice to be informed of ETA for 
order - maybe this will be offered in the 
future when shipping charges are calculated. 

xxx@snet.net

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Date Sent:2000-12-16 12:23

Great selection and prices. This is the first 
place I look for drum parts. I'll keep coming 
back.  Thanks Again.

xxx@ntr.net

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Date : 2000-12-19 09:02:00.0 

I love the products. They have a great
selection, and it was very easy to place
an order. I will buy from them again!!

xxx@hotmail.com

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Date : 2000-12-27 13:44:00.0 

DSH is great for selection and quality.
The web site is a little slow, but a little
patience is rewarded with relatively easy 
purchases.

xxx@mediaone.net
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Date : 2000-12-28 08:42:00.0 

Although I have known of Andy Foote and
ordered from him only in the past month,
I have had a great online ordering experience
and have even been able to reach him by
phone in the evening! 
Great job Andy!
 I'll definitely be back for more!

xxx@pitsco.com

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