Drummaker.com Help Desk
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Each page on this site is designed to lead you intuitively through the process of finding your items, filling an electronic shopping cart, filling out an order form, calculating shipping costs and completing a purchase. It's fun, easy, and you don't have to buy anything to try it. For a step by step guide on how to find what you want, make your way through the ordering process, and complete your purchase, see our step by step guide to shopping here. For details on how to pay online or off-line, see below.
Pay Securely Online... This is simple and safe. Most of our customers pay this way. Our secure server scrambles your payment data so that only our computers can decode it. To pay this way simply choose "Credit Card Online" when you get to "Payment Options". 2. PAY BY PAYPAL Including American Express, Discover, & eChecks! Early in the order process you will be shown a section called "Payment Options"- Simply choose "PayPal". After you submit the final order, our site will provide an easy link to make payment on the PayPal website. Does add 5% to cover the PayPal fees. ...or Pay Safely Off the Internet ! Early in the order process you will be shown a section called "Payment Options"- Simply choose "Credit Card Offline" and you will not be asked for your card information while on the Internet. After you finish the online part of your order, our site will show you how to telephone, fax or mail your card information to us. 4. PAY BY CHECK OR MONEY ORDER This option is also shown in the Payment Options section of the order process, just choose "Pre-Pay" and finish your order. After you're done, our site will instruct you on how to mail your check or money order to us. All return checks subject to a $25 fee. 5. PAY BY CREDIT CARD - ON FILE Return customers have third option when using our Express Checkout, just choose "Credit Card on file" and we will use the same card information that you entered on you last order here. This is the quickest method as you do not have to re-enter shipping or payment information if nothing has changed since your last order. Your card data is never stored on our web server, instead securely kept on file in our local offline files. *Credit cards will be charged upon shipping, or pulling of your items to be held under your name. Checks are cashed upon our receipt in our offices 45 Day Satisfaction Guarantee
At Drum Supply House, we stand behind the quality of our product and we make things right if you are not satisfied with your purchase. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions here. If a customer chooses to return an item through an expensive "pack and ship" store, instead of using our provided "call tag", the customer will be responsible for paying their extra fees. We discourage this means of return shipping Bank card purchases will be refunded by bank card credit. Check purchases will be refunded by check. PayPal purchases will be refunded by PayPal (minus their fees). All returned products must arrive in our shop undamaged and in original unused condition and re-sellable as NEW. If USED items are returned to us, credit will not be issued and the sender will be responsible for all return shipping plus a $5 handling fee. Why do we charge restock fees for returns and cancelled items? Banks take fees for each transaction we run. This means even if we get your items back onto our shelves, we have lost money during the original processing and then AGAIN (believe it or not) upon the processing of any credits BACK to your card. This is not even including what we have paid our employees for labor time spent on invoicing, pulling packing, logging etc.. all on your behalf. Thank you for your understanding on these matters. *The following are considered Custom items: all drumshells and maple BD hoops, bags, custom lugs, non-stock special order items, items modified specifically for your order, etc. Custom items such as drumshells, that have had ANY work done are NOT returnable. Why do you add 5% for Paypal? These factors combined, make PayPal a less than desirable method of payment for us as the merchant. Still many wish to use Paypal, so the extra fee must be added in order for us to accept PayPal as a everyday means of payment. Otherwise, it simply would not be worth the extra time, trouble and costs for us as a business. How to Cancel an Item or Order How to Handle Damaged or Defective Items You can return any standard product to us. Sorry no returns on custom work items. Restocking fees may apply - See our Satisfaction Guarantee for terms and guidelines. If you wish us to exchange the item for a different item, please make this clear by phone and include a detailed note about this. When returning a product, YOU MUST CALL US FIRST AT 1-800-NEW-DRUM FOR AN RA# and shipping instructions, clearly note the number we give you on the box and mail it to: Drum Supply House Returns Pending inspection, a refund or credit will be issued to you for the value of the item, including taxes. We'll also refund shipping charges if your return is due to a defect or our error (see guidelines). If you believe this is the case, just describe the defect or error in writing on your note included with the return. This way our returns department will be able to make the correct refund. Re-stocking fees will apply. No returns after 60 days period. We guarantee that every transaction you make at Drummaker.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping on our site. (See the details below) Why are we so confident? Because we use the same "secure socket layer" (SSL) encryption technology used by the Internet's most trusted stores. This technology scrambles all your personal information - including credit card number, name, and address - so that it cannot be read as the information travels over the Internet. And when that information arrives here, only our secure computers can decode it. Still don't want to use your credit card on the Internet? That's OK, we offer several other Safe Ways to Pay . Guarantee Details How long it will take to get your order We make every effort to ship most orders within 1-3 business days, after receiving your order (Monday-Friday). From the time we are able to ship, UPS generally takes 2-3 business days for deliveries on the East Coast, and 3-5 business days for deliveries on the West Coast. Please contact us directly if you need lead times specific to your order. Backorders have become very common in our niche industry. In some cases a few items may be backordered from the supplier or delayed temporarily awating incoming restock. Please make sure to clearly let us know if you have any rush deadlines so we can stay in touch. (See below for back order info) Please note that Fed-Ex and UPS only delivers on BUSINESS days Monday-Friday - no shipments will be delivered on Sat/Sun, instead on the following Monday. For example, an order shipped NEXT DAY service on a Friday - will be delivered on MONDAY. Shipments outside the USA can also be delayed if held by your country's customs or import tax system or if final delivery is made by your country's postal system. All shipments using USPS delivery (United States Postal Service) are handed off to your country's postal system for final delivery. If part of an order is Back Ordered Occasionally we are notified by suppliers after an order is made that certain products are manufacturer back-ordered or discontinued. We will do our best to inform you by E-mail/phone or directly on the invoice included with your package if any products are cancelled or back-ordered. If a product in your order is no longer available, that product is automatically cancelled, with the remaining products shipped on schedule. Credit cards will only be charged for shipped products and shipping charges will be reduced if a cancellation makes this appropriate. Orders paid for by check or money order will receive check refunds. If less than 25% of your order is temporarily back ordered, that product is automatically put on back-order for later shipment, with the remaining products shipped on schedule. If a larger portion of your order is on backorder, or if your order is shipping outside the USA, we may hold the entire shipment for complete shipping. Credit card orders will be charged for the entire order to stake your claim to the in stock items. There is normally no extra shipping charge for additional USA shipments due to back-ordered products, We normally cover any extra shipping charges on USA shipments only. From the day we are able to ship, UPS generally takes 2-3 business days for deliveries on the East Coast, and 3-5 business days for deliveries on the West Coast, to reach you AFTER leaving our warehouse. UPS does not deliver to PO Boxes or APO / FPO addresses. USPS FIRST CLASS MAIL and USPS PRIORITY MAIL (United States Postal Service) usually take 2 to 3 business days to reach you AFTER leaving our warehouse. Please note that Fed-Ex and UPS only delivers on BUSINESS days Monday-Friday - no shipments will be delivered on Sat/Sun, instead on the following Monday. For example, an order shipped NEXT DAY service on a Friday - will be delivered on MONDAY. Your shipping charges will be automatically shown and included on the final invoice page. A close estimate of your international shipping charges will be shown on the final invoice page during checkout on our site. This amount will be charged at the time we ship your order, but as the exact shipping charges are known, we will make any needed adjustments to your charges (a credit back or an added charge). If you are paying via PayPal, we will let you now of any further payment due or credit back to your account. Please note that a packing/paperwork fee is included in our final shipping charges for international boxes - $5 for small boxes or $10 for larger boxes. Most smaller international orders will be shipped by the below US Postal method. Larger, heavier boxes may ship with FedEx or UPS. Generally, We prefer to ship international boxes via the following methods, never any cheaper surface method due to possible lost boxes and no available tracking. We are both much better protected this way. Customs or import taxes outside the USA We have no control over any customs fees, duties, VAT, GST or import taxes charged when a package reaches a destination country. In most cases, we have no way to know how much these charges may be. We are unable to "mark down" or "devalue" costs in order to help you trick customs into lower fees. The customer who receives the order is responsible for paying all costs associated with moving their package through their country's customs or import tax system, and we cannot make refunds to customers who do not receive shipments because because they have declined to pay these costs. We recommend that you contact your local customs or import office for further information on what these charges may be before you make an order. At times you may receive a bill for the charges separately or some time after your box has been delivered. This is often the case with boxes shipped via FedEx International due to oversized items. In special cases we may be able to collect these fees on our end before shipping to avoid surprises on your end. Please ask us about this option. Website usage terms and conditions
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'Drum Supply House' or 'Drummaker.com' or 'us' or 'we' refers to the owner of the website whose registered office is 1230 Fourth Ave North, Nashville, TN 37208. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
This website and its content is copyright of Drum Supply House USA Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. 'the content' incluldes, not limited to, IMAGES, TEXT, PROPRIETARY ITEM NAMES, ITEM DESCRIPTIONS.
The information contained in this website is for general information purposes only. The information is provided by Drum Supply House and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Drum Supply House. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Drum Supply House takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. All listed prices are subject to change without notice. Due to supplier price changes and occasional errors, there may be cases where a few of the more than a thousand items on our website are priced incorrectly. Rest assured, however, that we verify current prices as part of our shipping procedures. If a product's correct price at the time of shipping is lower than our stated price, we charge the lower amount and ship you the product. If a product's correct price is higher than our stated price, we contact you for instructions before shipping. A step by step guide to shopping here 1) Start by clicking on any of the category buttons (ex. hoops, lugs) on our PartsGuide Online "Browse" page, or choose a category to "jump to" from the pull down menu at the top of most pages in our PartsGuide Online. Search boxes or buttons can be found near the top of most pages or on the guide bar on the left side of all pages. These take you to a search page to help you find certain items. 2) Follow the steps shown in the search tool to describe what you want, then click the FIND button. This takes you to a page listing products that match your description. (Learn more about how to use the search tool by clicking the "search help" link below the FIND button in the search tool.) 3) From the list of found products, click on an item's name or title to see a page with more information about that product. Or you an choose to add this item to your Shopping Cart by clicking the "BUY" button at the left of each listing. 4) The Product Listing and Product Information pages include "BUY" buttons. Click this "BUY" to put products into an electronic "shopping cart". You can then click any of the links or buttons at the top of the page to return to shopping. You can also just use your internet web browser's "back" button to return to the page you had last been on. Products already in the Shopping Cart will still be there when you come back. 5) When the Shopping Cart has everything in it that you want, Click the"View Cart" button on the guide bar of the left of all pages. This will show your current order total ( you can also use this at any time, just to see how much you have in your shopping cart). You can edit your cart here, by changing any item quantities or deleting items you do not wish to keep. 6) If you decide to buy, double check your item selections, then click on the "Check Out" button. Previous customers can enter their ID and password here to use our Express Checkout process, avoiding entering all of your personal info ( we have it on file ). 7) Follow the steps shown on the Customer ID Form. After the Customer ID Form is complete, click the "Continue" button. This takes you to a page where you can check to be sure everything about your order is correct before you finalize your order. 8) If everything is correct on the "Customer Confirmation" page, click the "Continue" button. 9) The next page is where you choose your Payment and Shipping options. Make these choices (if you need help choosing click the "Details" links), add any special comments you may have about this order. You will be shown the standard shipping rate for your order on this page. Click the "Continue" button. 10) The "Final Invoice" page is next. Make a final check of all your shipping information, and the other details shown here, and use the "Make Changes" links if you need to. Enter your Credit card information at the bottom of the page (or make note of how to send your payment-shown here if you chose other payment options) . Click the "Continue" button to submit your order. And your DONE! Your will receive a confirmation email, and your order will be in our database and will be processed the next business day. On our SEARCH page, you can enter specific data to search our database for. You can enter an Item Number, Item Name, or Description. You can also refine your search even more by choosing from the different menus on the page: Category, Type, Finish, # of Holes, and Size. Tip: to find more items with your search, Keep your search criteria general. E-mail Telephone Orders Telephone and Faxes (Facsimiles) Letters and Packages
Drummaker.com is committed to protecting your privacy. The information you enter on our site is held in confidence between you and us and is used to process your order and to improve your shopping experience. Drummaker.com does not sell, trade, or rent your personal information to others. This privacy statement discloses how the information you provide is used and protected. Information Collected Use of Information Collected We monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We personalize your shopping experience by using your purchases to shape our recommendations about products that might be of interest to you. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site,new items, and special offers we think you'll find valuable. If you would rather not receive this information, our order form provides an immediate option to not receive it, or you can instead send a blank e-mail message to and include the words "no news" in the subject heading of your message. If you use more than one email address, Protection and Security of Customer Information Use of "Cookies" Third Party Disclosure Your Consent Feedback |